FAQ and Shop Policies
Thank you for visiting our FAQ and Shop Policies page! Below you will find ALL sorts of information regarding returns, shipping, etc. If you don't find your answer here, please don't hesitate to drop us an email with your question on our contact page! For faster response visit us on Instagram @saltwater.and.silver
Saltwater and Silver does not accept returns at this time.
Purchases over $150 will come with free shipping (with code FREESHIP150) via USPS ground within the US. If you would like to upgrade your shipping please do so at checkout. The option of adding insurance will also be available and is recommended! Once the item has left our facility, Saltwater and Silver is no longer responsible. If you are experiencing any delays in shipping or are curious where your item is at present, please contact the shipping provider.
Ready to ship items will be sent out within 2-4 business days of order. Items with express shipping will be expedited through processing. Any expedited orders that would like to ship same-day must be placed by 12pm EST.
All made-to-order or made-to-finish pieces will be completed in a maximum of 2 weeks and shipped within 2-4 days of completion.
Saltwater and Silver does not offer local pick-up at this time.
We are happy to make repairs on items purchased from Saltwater and Silver only. Charges may apply depending on the repairs needed. At this time, we do not repair items created by other artists or purchased from other stores. Customer is responsible for shipping costs.
I don't know my ring size!
No problem! We have ring sizers available to ship to you for only $3 on our site. We recommend this option, or visiting your local jeweler to find your right size. Make sure that the ring fits over your knuckle so it doesn't get stuck!
At Saltwater and Silver, we make adjustable cuffs that will be labeled to fit a size S/M or M/L size. Occasionally we make bracelets that fasten for the same sizing options. The sizes will be shown in the item description.
In order to measure your wrist, take a strip of paper or a soft tape measure and wrap it around your wrist above the bone. Not too tight, not too loose! A small wrist is about 6".
Our cuffs will come finished with a roughly 1" gap to easily slide onto your wrist. Once you put your cuff on, gently squeeze it to fit your specific wrist, but be sure to leave a gap so you'll be able to slide it off. Cuffs are placed on and off by turning them sideways and sliding them onto the small part of your wrist (closest to the body), then turning them to sit face-up on top of your wrist. Reverse this process to remove. Avoid opening and closing the cuff to get it on and off- this will eventually lead to breaking your piece.